Terms and Conditions
Payment: We accept payment by Visa Debit, Visa Credit, and Mastercard online via Paypal using the latest SSL encrypted technology, if you are having any trouble when processing payments please phone us and we will help you.
All transactions are shown in £ sterling.
If you prefer we can also accept card payments over the phone. Just call Catherine on 07843 812555.
Order and Delivery: The following postal charges will be added automatically to your order.
UK 1st Class Royal Mail
FREE UK DELIVERY ON ALL ORDERS
For orders outside the UK please refer to our delivery charges page.
All orders are normally dispatched within 2 working days. You will receive a confirmation email after placing your order with an order number. The order number will enable you to check the status of your order and should be used in any enquiries that you have.
The products and prices displayed on our website are for viewing and for the opportunity to purchase. We reserve the right to change or withdraw any product displayed on the website, we also reserve the right to withdraw from any order due to any pricing errors.
Returns and Exchanges: We will accept cancellation of you order up to the point of dispatch and we will refund any payments made by you in full within 14 days.
If you are not satisfied with your purchase you can return it in perfect, unused condition with the original packaging and labels attached within 14 days of receipt for a full refund of the purchase price of the item less any postage paid in delivering the goods by us. We will not refund any items that have been returned damaged, washed or dry cleaned.
Carriage charges are non-refundable unless the goods are faulty or have been sent incorrectly by us.
For exchanged items please return the original item for a refund and re-order your new item online, however please note that you are responsible for the cost of the return postage and the postage on the new order.